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Paragon Enterprises Inc. Terms & Conditions
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Paragon Enterprises Inc. and Customer agree that the terms and conditions hereinafter
set forth shall govern the relationship between Paragon Enterprises Inc. and the
Customer. Customer acknowledges and accepts all such terms and conditions by placing
an order for goods with Paragon Enterprises Inc., and upon Customer’s receipt of
Paragon Enterprises Inc. invoice enclosed with items delivered to Customer, or upon
Customer’s receipt of Paragon Enterprises Inc. credit memorandum or statement, whichever
occurs first.
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ORDERING ADVANTAGES
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Paragon Enterprises Inc. offers two convenient ways to place an order:
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1. You can call TOLL FREE 1-800-758-2955 Monday–Friday 9:00am–6:00pm (EST) to speak
with one of our helpful Trade Account Managers.
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2. Fax ordering is available. Simply fill out the Fax Order Form, and fax your order
to 1-877-321-5700.
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ORDERING CONTROLLED SUBSTANCES
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Paragon Enterprises Inc. only sells to those who are legally licensed and entitled
to receive prescription pharmaceuticals and other controlled products. If you are
a new customer or have recently moved, we must have an updated copy of your state
registration and if you plan to purchase controlled substances, we will need a current
copy of your Drug Enforcement Administration ("DEA") Registration Certificate verifying
the address where the order is to be shipped. By law, the DEA requires us to ship
"controlled substances" only to the address appearing on your current DEA Registration
Certificate.
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IF YOU HAVE ORDERED OR RECEIVED A WRONG PRODUCT:
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Call our customer service department at 1-800-758-2955 within 48 hours of invoice
date to receive a return authorization. All merchandise must be returned in accordance
of all state, federal, and PMDA regulations; a return authorization form must be
completed by the customer first before we authorize any returns. Merchandise must
be in its original container, unmarked and properly packaged, along with a copy
of your invoice and a description of the problem.
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*Please note these exceptions:
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EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening
equipment, we suggest that you check the shipping container and packing list to
ensure that you are getting exactly what you ordered. Equipment is backed by the
manufacturer’s repair or replacement warranty. Please read and return all warranty
information required immediately upon taking delivery of your new equipment.
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